When a child becomes so critically ill that he or she has to die, life comes apart at the seams. Helplessness, mourning, and desperation characterize the daily lives of the little patients and their families, and they can't cope without help. Experts from the free Oskar telephone help line have an open ear for their questions and needs day and night. The employees of the Germany-wide hotline are specially trained to provide comprehensive information and further assistance, as well as professional consolation. In addition, a central database interlinks aid organizations and organises support for mourning families. So that their lives can go on. Somehow.