A person continually wires the wrong amount of money into a bank account or can’t find her way to the checkout counter of a supermarket. Who can help the growing number of people with dementia get their bearings in urban areas? Health workers are trained to assist dementia patients, but bank clerks, salespeople, and neighbours often also lend a hand in everyday life. The German Alzheimer Society has developed a training program to sensitize citizens to the needs of those affected. Municipal authorities and other institutions can use the program to impart information about the illness to citizens.